• 1

  What does a 100% Uptime Guarantee Mean?

  It means we are going to do our best to avoid any unplanned downtime and are prepared to stand behind that. For every 1/2 hour of unplanned downtime you will receive a 5% SLA credit to your account, up to 100% of the monthly rate. Simply open a support ticket if you experience any unplanned downtime although we hope that won't have to happen.

• 2

  What Environment will Contain the Hosting Accounts?

  All shared and reseller accounts will be located in a 64-bit CentOS based environment with cPanel being the control panel.

• 3

  I Have a Specific Project with Requirements I don't see Listed

  We're always open to work with potential customers to provide something that may not be standard. Just take a step into our client portal and submit a ticket for sales. We'll get right back to you with any ideas or alternative solutions.

• 4

  Are You a Real Company?

  Ah, the double-edged sword of the democratization of website hosting. Yes, we are an LLC based in the United States.

• 5

  Can You Help Me Move From My Old Host?

  Yes, provided the old host is cPanel based and in a standard environment we can generally help you out here. Once you have an account with us you'll just submit a support ticket here.

• 6

  Do You Allow Adult Content

  Assuming it is all legal, yes. For details you may want to read through our terms of service.

• 7

  Do You Offer SSH Access

  In most cases yes, provided you open a support ticket request. We may require extended identity verification to approve such a request.

• 8

  What Forms of Payment do You Accept?

  Currently we are processing via Paypal. They accept payments via Visa, MasterCard, American Express, Discover and PayPal account balance.

• 9

  Why Don't You Have a Website Builder

  To put it simply, it's not what we're about. They're a terrible solution 99% of the time (in our opinion) and Wordpress (instant installable in your account) makes for a much better solution. Ever tried migrating a site created using a site builder? At best it's a jumble of files, at worst it can become impossible.

• 10

  I Want to Make My Account More Secure, How do I do That?

  We love that you want to make your account more secure, we want you to do so as well! Your account can be more secure with Google Authenticator by enabling two-factor authentication here.