What does a 100% Uptime Guarantee Mean?
It means we are going to do our best to avoid any unplanned downtime and are prepared to stand behind that. For every 1/2 hour of unplanned downtime you will receive a 5% SLA credit to your account, up to 100% of the monthly rate. Simply open a support ticket if you experience any unplanned downtime although we hope that won't have to happen.
What Environment will Contain the Hosting Accounts?
All shared and reseller accounts will be located in a 64-bit CentOS based environment with cPanel being the control panel.
I Have a Specific Project with Requirements I don't see Listed
We're always open to work with potential customers to provide something that may not be standard. Just take a step into our client portal and submit a ticket for sales. We'll get right back to you with any ideas or alternative solutions.
Are You a Real Company?
Ah, the double-edged sword of the democratization of website hosting. Yes, we are an LLC based in the United States.
Can You Help Me Move From My Old Host?
Yes, provided the old host is cPanel based and in a standard environment we can generally help you out here. Once you have an account with us you'll just submit a support ticket here.
Do You Allow Adult Content
Assuming it is all legal, yes. For details you may want to read through our terms of service.
Do You Offer SSH Access
In most cases yes, provided you open a support ticket request. We may require extended identity verification to approve such a request.
What Forms of Payment do You Accept?
Currently we are processing via Paypal. They accept payments via Visa, MasterCard, American Express, Discover and PayPal account balance.
Why Don't You Have a Website Builder
To put it simply, it's not what we're about. They're a terrible solution 99% of the time (in our opinion) and Wordpress (instant installable in your account) makes for a much better solution. Ever tried migrating a site created using a site builder? At best it's a jumble of files, at worst it can become impossible.