What does a 100% Uptime Guarantee Mean?

It means we are going to do our best to avoid any unplanned downtime and are prepared to stand behind that. For every 1/2 hour of unplanned downtime you will receive a 5% SLA credit to your account, up to 100% of the monthly rate. Simply open a support ticket if you experience any unplanned downtime although we hope that won’t have to happen.